A Viet Nam Vet was kicked off a US Airways plane Saturday when he refused to make his service dog, a Golden Retriever, lay on the floor under the seat.
The ADA specifies, in regards to Service Animals:
A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken.
Although the Vet got a little hot, the fact is he DID earn great honor and respect by serving our country. Furthermore, these service dogs are typically the most well-behaved and disciplined animals, taught to react properly in an emergency.
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The seat next to the Vet was empty, there was no indication the Golden was misbehaving in any way.
Have a heart US Airways: if anything, this service dog might have garnered untold goodwill and even been a tremendous help in the event of an unforeseen crisis.